Terms of use

Nikibus is operated by NGSVajra Group Private Limited. These terms apply to bookings made through nikibus.in. Use the Help centre for our current customer support contacts.

Nikibus is a booking platform. We do not own, operate or drive buses. When you book, the transport contract is between you and the bus operator; we sell you a ticket for their service and pass your booking to them.

That distinction matters when something goes wrong on the road. Departure times, boarding points, vehicle condition, driver conduct and the actual running of the service are the operator's responsibility. Anything to do with your booking, your payment and your ticket is ours.

Search results may show the lowest available fare. The seat you select may cost more; the seat price, any difference from the search fare, and your total are shown before payment. Selecting a higher-priced seat does not require a separate fare-acceptance click. If the operator changes the payable fare during reservation, you must review the updated fare before proceeding.

The fare breakdown on the review screen lists the base fare, any operator taxes and any convenience charge separately. If those lines do not add up to the amount being charged, the booking is refused rather than completed.

Selecting a seat alone does not reserve it. After passenger details are submitted and the reservation succeeds, we show a temporary hold with a countdown. Your ticket is confirmed only after the required payment and the operator's confirmation. A payment debit alone is not a confirmed ticket.

If payment succeeds but no ticket is confirmed, we reconcile the payment and arrange a full refund where due. Automatic processing may require support follow-up if a provider fails or the outcome is uncertain. Check Manage booking and contact support before paying again.

Do not misuse accounts, make fraudulent bookings, bypass access controls, or overload or interfere with the service. Automated access must respect our published crawler rules and must not access private booking or account information.

You are responsible for the accuracy of the passenger details and mobile number you enter. Operators refuse boarding on mismatched identity documents, and we cannot override that.

We are responsible for the booking and payment services we provide. Bus operators are responsible for operating their journeys. Contact us if a delay, cancellation, changed boarding point or other problem affects your booking so we can help pursue the appropriate remedy.

Nothing in these terms excludes rights, refunds, compensation or responsibilities that cannot lawfully be excluded under applicable Indian law. You may use the consumer complaint and dispute-resolution channels available to you under that law.

Cancellation eligibility and operator charges depend on the booked service, fare and time before departure. Our Cancellation and refund policy explains the process. Nikibus currently adds no separate refund processing fee.

Coupons, cashback and nikiCash are subject to the offer shown when booking. Rewards may be reversed when the underlying booking is cancelled or refunded; promotional rewards are not a promise of cash withdrawal.

Provide accurate passenger details and obtain permission to book for others. Carry any identification required by the operator and arrive before the reporting time. Child fares, baggage, boarding and journey rules are set by the operator, subject to applicable law.

This revision applies from its publication on the website. Updated terms do not retrospectively add fees to existing bookings or remove accrued rights. Questions and complaints can be raised through the current contacts in the Help centre; include your booking reference, but never your password, OTP or full payment credentials.