Cancellation and refund policy

The operator sets cancellation eligibility and charges, which can depend on the route, fare, seat and time before departure. Some tickets are non-refundable. We show the operator's policy where it is supplied. If a verified refund quote is unavailable, support must confirm the amount with the operator; an estimate is not a guaranteed refund.

Nikibus currently charges no additional refund processing fee. Refunds cannot exceed the amount paid, except for any separate compensation required by law.

Open Manage booking using your account or the booking reference and mobile number, then request cancellation. A request is not cancellation confirmation. When the refund amount is not yet verified, support will confirm the operator's charges and amount due. Contact support for partial cancellation or if you cannot use the online flow.

Some operators do not support instant online cancellation. Where that is the case we record your request and complete it with the operator directly; your ticket stays valid until we confirm the cancellation, and we will not tell you it is cancelled before it is.

Refunds are normally returned through the original payment channel. Requested means the refund is recorded for review; processing means it has been submitted to the provider; refunded means the provider has confirmed processing. Bank credit may take additional time. Manage booking shows the recorded status; contact support with your booking and transaction references if it is delayed.

If a captured payment has no confirmed ticket, we reconcile the transaction and arrange the full amount due back through the payment channel. No cancellation or Nikibus processing fee applies to a failed booking. Automatic refunds may need support follow-up when the payment provider fails or the transaction outcome is uncertain. A verified duplicate payment is refunded without an additional Nikibus deduction.

If the operator cancels the service or materially changes the journey, contact support for the refund or other remedy available under the booking terms and applicable law. Where a full refund is due, no Nikibus processing fee will be deducted. These terms do not limit statutory remedies.

Refund calculations take account of the amount actually paid and the offer used. Cashback or promotional rewards may be reversed according to their terms when a booking is cancelled or refunded.

A missed departure is treated by the operator as a no-show and is generally not refundable. Arrive at the boarding point ahead of the reporting time shown on your ticket.