Privacy policy

NGSVajra Group Private Limited operates Nikibus and handles personal information for the booking services described here. Contact us using the Help centre for privacy questions or requests.

Booking information includes passenger names, ages and genders, contact mobile number and any email supplied, route, travel date, selected seats, boarding point, booking reference, fare and payment/refund status. We use this to reserve and issue tickets, communicate booking updates, provide support and handle refunds or disputes.

If you create an account we also store your name, email and a hashed password. We never store your password itself.

We do not collect or store your card details. Payment happens on the payment provider's own checkout, and we receive only a payment reference and its status.

When you use Ask Niki, your messages and relevant page or journey context are processed to answer your request. When an AI provider is enabled, that information may be sent to OpenAI or Anthropic. Do not include passwords, OTPs, full card details or information unnecessary for your travel request.

Voice search records audio only after you choose to use it and allow microphone access. The recording is sent to our server and, when enabled, OpenAI for transcription and trip interpretation. You can use typed search instead and revoke microphone permission in your browser. Provider processing may take place outside India, subject to applicable requirements.

We process account sessions, IP-derived rate-limit identifiers, service usage counters, diagnostic information and security/audit records to operate the website, prevent abuse and investigate failures. Our hosting, database, email and payment providers process information needed to deliver those services.

The production website also uses Vercel Web Analytics to understand page usage and improve the service. Our privacy and cookie notices cover the website; third-party payment and AI services also apply their own data-handling terms.

We use access controls, protected credentials and encrypted network connections. No online system can guarantee absolute security. Never share login or payment credentials with anyone claiming to be support.

Recent-search history and preferences are stored in your browser. Searches you submit are also sent to our service and inventory provider so we can return results. Booking recovery uses browser session storage for a reservation reference and progress. Anyone with access to your browser may see stored information; clear site data on shared devices when finished.

Passenger and journey details are shared with the inventory provider and bus operator to reserve and honour the ticket. Razorpay handles online payments; Nikibus receives payment references and status rather than full card credentials. Service providers also handle hosting, data storage, email and the optional AI features described above. We may disclose information where required by law or to investigate fraud and disputes. We do not sell personal information or share it for advertising.

We retain booking, payment and relevant security records as needed to provide the service, handle refunds and disputes, and meet legal or tax obligations. A deletion request may therefore not remove every record immediately. Ask support about the records associated with your account; we will explain any applicable retention requirement rather than promise immediate deletion of all copies.

The person making a booking must be authorised to supply the other passengers' information. A parent, guardian or other appropriately authorised adult should make bookings involving children. Share only the passenger information required for the journey.

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us through the help centre; we will need to verify who you are before acting on the request.