Help

Straight answers about how this actually works. For anything about a specific booking, start from My booking — it knows more about your ticket than any FAQ.

• Where is my ticket?

  The moment the operator confirms your booking, your PNR is on screen with a Download button — the PDF is yours to keep and works offline at the boarding point. You can re-download it any time from My booking with your PNR and the mobile number you booked with. Email delivery is sent when configured; if you didn't receive it, the download always works.

• I paid but didn't get a confirmation. Was I charged?

  If the operator could not confirm your seat after payment, the refund is automatic and in full — you are never left paid and ticketless. Check My booking with your PNR and mobile number: it shows exactly where your booking and any refund stand. If something looks wrong, contact us with your PNR.

• How do I cancel?

  Open My booking, find your booking with your PNR and mobile number, and choose Cancel. You'll see your operator's own cancellation policy before you confirm — the operator sets the charge, not us, and we won't quote a refund figure we can't stand behind. Some operators don't support instant online cancellation; in that case we record your request and complete it with them, and your ticket stays valid until we confirm.

• When does my refund arrive?

  Refunds go back to your original payment method. Once our payment provider accepts the refund, your bank decides exactly when it lands — typically a few working days. We deliberately don't promise a date we don't control; the refund status in My booking is the truthful record.

• Can I book without an account?

  Yes. No account is ever required — your PNR plus the mobile number you booked with is your key to everything: the ticket, cancellation, and refund status. An account only adds convenience: your bookings in one list and saved passengers for faster forms.

• Where do I board the bus?

  Your boarding point, its time, and the operator's contact number are on your ticket. Reach the boarding point 15 minutes before departure, and carry a photo ID matching the passenger name — operators check it.

• Is the tracking live GPS?

  No, and we say so on the page: journey progress is estimated from the operator's own timetable. We would rather show you an honest estimate than draw a fake bus on a map. If the operator's bus is delayed beyond its schedule, the boarding-point contact number on your ticket is the fastest source of truth.

• Why was my payment refused?

  The error on screen says which side refused it — your bank, the payment provider, or the bus operator's system — and whether trying again can help. Nothing is charged until the payment provider confirms it, and every message that says 'nothing has been charged' means exactly that.